Effective Date: December 16, 2025
Celestial White Glove Services (CWGS) Privacy Policy
Celestial White Glove Services ("CWGS," "we," "our," or "us") is committed to maintaining the highest standards of privacy, discretion, and confidentiality in connection with our private concierge, coordination, and facilitation services involving high-value and specialty assets.
This Privacy Policy explains how information is collected, used, disclosed, stored, and protected when individuals access our website, communicate with CWGS, or engage our services.
1. Scope and Applicability
CWGS provides private, white-glove concierge, coordination, and facilitation services relating to high-value, specialty, and off-market asset transactions.
This Privacy Policy applies to:
- Website visitors
- Individuals submitting inquiries or intake forms
- Clients and their authorized representatives
- Communications conducted via email, phone, SMS, WhatsApp, online forms, or similar channels
This Privacy Policy applies only to CWGS and does not govern third-party websites, platforms, or services.
2. Information We Collect
Depending on the nature of your interaction with CWGS, we may collect the following categories of information:
A. Personal and Contact Information
- Name, email address, phone number
- Company name, role, or affiliation
B. Transaction-Related Information
- Asset details voluntarily provided
- Buyer or seller requirements
- Transaction preferences, timelines, and objectives
C. Verification and Compliance Information
- Identity confirmations
- Proof of funds or asset documentation
- Information provided directly by clients or through third-party verification providers
D. Communications Data
- Emails, calls, messages, and correspondence
- Intake forms, inquiries, and scheduling information
E. Website and Technical Information
- IP address, browser type, device information
- Limited analytics and usage data
CWGS does not knowingly collect information from minors.
3. How We Use Information
Information collected by CWGS is used solely for legitimate business purposes, including:
- Evaluating inquiries and determining service suitability
- Facilitating introductions and transaction coordination
- Communicating with clients and authorized representatives
- Coordinating with licensed brokers, attorneys, escrow providers, and other professionals when authorized
- Compliance, risk management, fraud prevention, and internal record-keeping
- Improving service quality and website functionality
CWGS does not use personal information for automated decision-making, profiling, or consumer marketing analytics.
4. Confidentiality and Disclosure
Confidentiality is a core principle of CWGS.
Client information is:
- Treated as confidential
- Disclosed only on a need-to-know basis
- Shared solely for operational necessity, client authorization, or legal obligation
CWGS does not sell, rent, trade, or commercially exploit personal information.
Information may be disclosed:
- To third-party professionals involved in a transaction at the Client's direction
- To comply with legal, regulatory, or lawful governmental requests
- To protect CWGS against fraud, misuse, legal exposure, or security threats
CWGS does not assume responsibility for confidentiality breaches by independent third parties.
5. Authorized Representatives
Where a client has appointed CWGS as an authorized representative pursuant to a separate written agreement, CWGS may process and disclose information as necessary to perform the expressly authorized coordination and communication functions.
Such processing does not expand CWGS's role beyond that defined in the applicable agreement and does not create advisory, fiduciary, or decision-making responsibilities.
6. Third-Party Services
CWGS may utilize third-party platforms or providers for:
- Identity or asset verification
- Communications, scheduling, or document management
- Website analytics and performance monitoring
These third parties operate under their own privacy policies and data practices. CWGS does not control and is not responsible for third-party privacy practices.
7. International Data Transfers
CWGS operates globally. By accessing our website or engaging our services, you acknowledge and consent to the transfer, processing, and storage of information across jurisdictions, where permitted by applicable law.
8. Communications and Contact
By submitting information to CWGS, you consent to being contacted via:
- Email
- Telephone
- SMS or WhatsApp messages
Communications may include service coordination, transaction-related notices, or administrative communications. You may opt out of marketing communications at any time; however, operational or service-related communications may still be required.
9. Data Security
CWGS employs reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, alteration, or disclosure.
However, no data transmission or storage system can be guaranteed to be completely secure, and CWGS does not warrant absolute security.
10. Data Retention
CWGS retains information only for as long as reasonably necessary to:
- Fulfill service obligations
- Comply with legal or regulatory requirements
- Resolve disputes or enforce agreements
Information may be retained longer where required by law or legitimate business necessity.
11. Changes to This Privacy Policy
CWGS may update this Privacy Policy from time to time. Any updates will be posted on our website, and continued use of CWGS services after such updates constitutes acceptance of the revised policy.
12. Contact Information
For privacy-related inquiries or requests, please contact:
Email: concierge@celestialwhiteglove.com
Celestial